In an online e-commerce platform, order status refers to the current stage of a customer’s order within the purchase and fulfillment process. It helps both the seller and the customer track what is happening with the order. Here are the most common order statuses and what they mean:
🔁 Common Order Statuses
| Status | Meaning |
|---|---|
| Pending | Order received but not yet processed or paid. |
| Processing | Payment received and order is being prepared (e.g., packing). |
| On Hold | Order is paused—could be due to stock issues, payment verification, etc. |
| Completed | Order has been shipped and/or delivered successfully. |
| Shipped / Dispatched | Order has been sent out to the customer. |
| Cancelled | Order was cancelled by customer or seller. |
| Failed | Payment or processing failed—order not placed successfully. |
| Refunded | Payment has been refunded to the customer. |
| Partially Shipped | Only part of the order has been shipped; rest will follow. |
| Delivered | The customer has received the product. |
| Returned | The customer has returned the item. |
💡 Why Order Status Is Important
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For Customers: Keeps them informed about where their order is.
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For Sellers/Admins: Helps in managing logistics, inventory, and customer service.
