Tomford Tailor is the sole brand facing customers, all deliveries are handled by Tomford Tailor, and seller relationships are private, offline agreements—here’s a revised and professional Seller Policy tailored for this exclusive model:

Tomford Tailor Seller Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

This Seller Policy (“Policy”) outlines the terms and expectations for all individuals or entities (“Sellers”) who supply products or services to Tomford Tailor (“we”, “us”, or “our”). This is a business-to-business agreement, and all transactions are governed by a private contract between the Seller and Tomford Tailor. Sellers operate under a white-label arrangement, and their identities will not be disclosed on the customer-facing platform.

1. Relationship Between Tomford Tailor and Sellers

  • All Sellers operate as independent suppliers to Tomford Tailor.

  • Tomford Tailor is the exclusive customer-facing brand and retains full control over branding, pricing, presentation, and customer communication.

  • Sellers will not be publicly identified on the Tomford Tailor website or other platforms.

2. Ownership of Listings and Products

  • All product or service listings on the Tomford Tailor website are solely under the Tomford Tailor brand.

  • Sellers do not have the right to list, advertise, or claim affiliation with Tomford Tailor publicly without written consent.

  • Tomford Tailor reserves the right to edit product descriptions, images, and presentation to align with brand standards.

3. Product and Service Supply

  • Sellers must provide products or services that meet the specifications, quality, and timelines agreed upon in the offline agreement.

  • All deliveries and service fulfillment to customers will be managed exclusively by Tomford Tailor.

  • Sellers are responsible for timely supply to Tomford Tailor’s designated location or logistics hub.

4. Quality Control

  • All products or services must pass Tomford Tailor’s quality assurance standards.

  • Tomford Tailor reserves the right to reject any item or service that does not meet the agreed-upon quality.

  • Consistent failure to meet quality standards may result in termination of the supply agreement.

5. Payment Terms

  • Sellers will be compensated based on the agreed-upon rates in the private contract.

  • Payment terms (e.g., payment cycle, invoicing, and deductions for defects or delays) are defined in the offline agreement and are binding.

  • Prices submitted by Sellers must be inclusive of all applicable local taxes and duties.

6. Branding and Intellectual Property

  • All branding, packaging, and communication materials used must align with Tomford Tailor’s brand identity.

  • Sellers may not use the Tomford Tailor name, logo, or likeness without prior written authorization.

  • Intellectual property (images, product copy, designs) created or modified by Tomford Tailor remains the sole property of Tomford Tailor.

7. Confidentiality

  • Sellers must treat all aspects of their relationship with Tomford Tailor as confidential, including pricing, product development, supply chain details, and customer data.

  • Disclosure of any confidential information without prior written consent may result in immediate termination and legal action.

8. Returns, Defects, and Disputes

  • Tomford Tailor manages all customer interactions including returns and complaints.

  • In case of returns due to manufacturing or service defects, the Seller is responsible for replacing or reimbursing the defective product/service as per the contract terms.

  • Dispute resolution procedures will be as outlined in the private agreement.

9. Termination

  • Either party may terminate the agreement as per the terms defined in the offline contract.

  • Immediate termination may occur in cases of fraud, repeated quality issues, or breach of confidentiality.

10. Governing Law

  • This Policy is governed by the laws of the Kingdom of Thailand.

  • Any legal disputes shall be resolved in the appropriate courts of Chiang Mai, Thailand, unless otherwise stated in the private agreement.

11. Modifications

Tomford Tailor reserves the right to update this policy as needed. Sellers will be notified in writing of any material changes.

Contact

For questions or concerns related to this policy, please contact our procurement department at [supply@tomfordtailor.com].