1. General Information

Tomford Tailor is a luxury tailoring brand based in Chiang Mai, Thailand, providing bespoke tailoring services and ready-to-wear garments to international and local clients via our online platform.

2. Product Orders

  • All products and services are subject to availability.
  • Custom and made-to-measure garments may take longer to deliver, as stated at the time of order.
  • We reserve the right to refuse any order based on inaccurate pricing or stock availability.

3. Pricing and Payments

  • All prices are listed in THB (Thai Baht) and may include applicable VAT.
  • Payment is required at the time of purchase via secure checkout.
  • Accepted payment methods include major credit/debit cards and PayPal.

4. Shipping and Delivery

  • Domestic and international shipping is available.
  • Estimated delivery timeframes are provided during checkout.
  • Customers are responsible for any customs duties or import taxes for international shipments.

5. Shipping Policy

At Tomford Tailor, we take great care in ensuring that your garments are delivered in a timely and secure manner. Please read our shipping policy below:

5.1 Shipping Destinations

  • We ship both domestically within Thailand and internationally to most countries worldwide.

5.2 Processing Time

  • Orders are typically processed within 2–4 business days.
  • Custom and made-to-measure garments require a production lead time of 2–4 weeks, depending on complexity.

5.3 Shipping Timeframes

  • Domestic (Thailand): 1–3 business days via local courier.
  • International: 5–10 business days via DHL, FedEx, or equivalent courier service.

5.4 Shipping Fees

  • Shipping fees are calculated at checkout based on location, weight, and delivery speed.
  • Free standard shipping may be offered for orders over a specified amount, subject to promotional periods.

5.5 Tracking

  • A tracking number will be provided once the order is dispatched.
  • You can monitor the delivery status through the courier’s tracking portal.

5.6 Customs and Import Duties

  • International customers are responsible for any applicable customs fees, taxes, or import duties.
  • These charges vary by country and are not included in our prices.

5.7 Delays and Issues

  • While we aim to meet delivery timelines, delays may occur due to customs, courier issues, or external factors.
  • If your shipment is delayed or lost, please contact us at support@tomfordtailor.com.

5.8 Undeliverable Packages

  • If a package is returned to us due to an incorrect address or failed delivery attempts, the customer is responsible for re-shipping fees.

6. Returns and Exchanges

  • Ready-to-wear items may be returned within 14 days of delivery in original, unused condition.
  • Custom and tailored garments are non-refundable but may be eligible for alterations.
  • To initiate a return or exchange, contact support@tomfordtailor.com with your order number.